pkr989 Privacy Policy

pkr989 ("the Platform", "pkr989", "we", "us", or "our") operates the online casino and sports betting platform accessible at pkr989.org. pkr989 is Pakistan's premier destination for cricket betting, live dealer games, slots, Teen Patti 20-20, and Baccarat — all denominated in Pakistani Rupees (PKR) with support for JazzCash, EasyPaisa, Raast, and major Pakistani bank transfers.

For the purposes of this Privacy Policy, pkr989 acts as the data controller in respect of the personal information you provide when registering, depositing, playing, or otherwise interacting with the platform. This means pkr989 determines the purposes and means of processing your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data pkr989 holds about you, please contact us at: [email protected]. Our customer support team is available 24 hours a day, 7 days a week in English.

pkr989 collects the following categories of personal data about you. We collect only what is necessary for the purposes described in this Privacy Policy — no more, no less.

• Full legal name (as it appears on your CNIC or passport)
• Date of birth (required for 21+ age verification)
• Residential address (city, province — e.g., Karachi, Lahore, Islamabad, Faisalabad)
• Email address (used for account communications and notifications)
• Mobile phone number (used for account security and, where applicable, JazzCash / EasyPaisa verification)
• CNIC number or passport number (submitted during KYC verification)

• Payment method details (JazzCash mobile number, EasyPaisa account reference, bank account name and number for HBL / UBL / Meezan Bank transfers)
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used
• PKR account balance at points in time, for internal reconciliation and fraud prevention purposes

• Game session data: game type, stakes, results, session duration
• Sports betting history: markets selected, odds accepted, outcomes, settlement records
• Responsible gaming interactions: deposit limit settings, self-exclusion requests, cooling-off activations
• Bonus and promotion eligibility, claimed offers, and wagering progress records

• IP address and approximate geolocation (city/region level)
• Device type, operating system, browser type and version
• Cookie identifiers and session tokens (see Section 7)
• Page views, click paths, and feature interactions on pkr989.org
• Login timestamps and session durations

During the Know Your Customer (KYC) verification process, pkr989 may request and temporarily retain scanned copies or photographs of identity documents (CNIC front and back, passport bio-data page), proof of address (utility bill, bank statement), and proof of payment method ownership. These documents are handled with the highest level of security and are not retained for longer than necessary — see Section 8 on data retention.

pkr989 collects personal data through the following means:

• Direct Submission: Information you actively provide when completing the pkr989 registration form, submitting KYC documents, filling in a withdrawal request, contacting customer support, or completing any other form on the platform.
• Automated Collection: Technical and behavioural data collected automatically as you browse and interact with pkr989.org, including via cookies and server logs. See Section 7 for full cookie details.
• Payment Processors: Confirmation data returned by payment providers (JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank) when processing your deposit or withdrawal transactions.
• KYC & Fraud Prevention Partners: Identity verification signals returned by third-party KYC providers engaged by pkr989 to verify the accuracy of the documents you submit.
• Customer Support Interactions: Records of your chat messages, emails, and support ticket content, which are retained to track issue resolution and improve service quality.

pkr989 uses the personal data collected about you for the following specific purposes. We will not use your data for any purpose incompatible with what is described below without first obtaining your consent or where otherwise permitted by law.

pkr989 will not use your personal data for automated decision-making that produces legal or similarly significant effects without a human review step, except where this is strictly necessary for fraud prevention or regulatory compliance and appropriate safeguards are in place.

pkr989 processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted at registration — including account management, game provision, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and mandatory record-keeping.
• Legitimate Interests: Processing carried out for pkr989's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform analytics — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out only where you have given clear, freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw your consent at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing email.

pkr989 does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the specified purpose.

To process your deposits and withdrawals, pkr989 shares relevant financial and identity data with payment providers including JazzCash, EasyPaisa, Raast, and participating Pakistani banks (HBL, UBL, Meezan Bank). Each provider operates under its own privacy policy and applicable Pakistani financial regulations.

pkr989 engages third-party identity verification services to process KYC documents submitted by members. These providers receive only the data necessary to conduct verification checks and are contractually prohibited from using that data for any other purpose.

To protect the integrity of the pkr989 platform and all its members, we may share relevant technical and behavioural data (such as IP addresses, device fingerprints, and transaction patterns) with fraud prevention and cybersecurity service providers.

Where required by applicable law, court order, or regulatory demand, pkr989 will disclose personal data to relevant governmental, regulatory, or law enforcement authorities. pkr989 will notify affected members of such disclosures to the extent permitted by law.

In the event that pkr989 undergoes a merger, acquisition, or sale of all or substantially all of its assets, personal data held by pkr989 may be transferred to the successor entity, subject to equivalent privacy protections. Affected members will be notified in advance where practicable.

pkr989.org uses cookies and similar technologies (such as local storage and session tokens) to operate the platform effectively, maintain your logged-in session, and understand aggregate usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens that keep you logged in to your pkr989 account and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Preference Cookies: Remember your language preference, display settings, and responsible gaming limit configurations so you do not need to re-enter them each visit.
• Analytics Cookies: Collect anonymised, aggregated data about how users navigate pkr989.org — which pages are most visited, where users drop off, and which features see highest engagement. This data is used solely to improve the platform experience for all Pakistani members.
• Security & Fraud Prevention Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns and preventing multiple-account creation from the same device.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of pkr989.org and may prevent you from accessing certain features of your account. pkr989 does not use third-party advertising or behavioural tracking cookies.

pkr989 retains personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, subject to any longer retention periods required by applicable law or regulation.

• Active Account Data: Retained for the lifetime of your pkr989 account plus a minimum of five (5) years following account closure, in accordance with standard financial record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the date of the last relevant transaction, whichever is later, in compliance with AML obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer Support Records: Retained for up to three (3) years following resolution of the relevant support case, to assist with any subsequent disputes or regulatory inquiries.
• Marketing Consent Records: Retained for the duration of your marketing opt-in and for two (2) years after consent is withdrawn, as evidence of consent management.
• Technical & Log Data: Server logs and technical data are retained for up to twelve (12) months for security monitoring and fraud prevention purposes, then deleted or anonymised.

When personal data is no longer required and no legal retention obligation applies, pkr989 will securely delete or anonymise it in accordance with our internal data disposal procedures.

pkr989 takes the security of your personal data seriously and has implemented appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• Encryption in Transit: All data transmitted between your browser and pkr989.org is protected using TLS (Transport Layer Security) encryption. Look for the padlock icon in your browser address bar when using pkr989.
• Encryption at Rest: Sensitive personal and financial data stored in pkr989's databases is encrypted at rest using industry-standard AES-256 encryption.
• Access Controls: Access to personal data within pkr989's organisation is governed by a role-based access control (RBAC) system. Only personnel with a legitimate operational need can access specific categories of member data.
• Two-Factor Authentication: pkr989 strongly recommends enabling 2FA on your account, available from the security settings panel after every pkr989 login. This significantly reduces the risk of unauthorised account access.
• Vulnerability Management: pkr989's technical team conducts regular security assessments and applies security patches promptly to maintain platform integrity.

Despite these measures, no internet transmission is 100% secure. If you suspect that your pkr989 account has been compromised, contact [email protected] immediately so we can take protective action without delay.

pkr989 respects your rights over your personal data. Depending on applicable law, you may be entitled to exercise the following rights in relation to the personal data pkr989 holds about you:

• Right of Access: Request a copy of all personal data pkr989 holds about you, along with information about how it is being used.
• Right to Rectification: Request correction of any inaccurate or incomplete personal data in your pkr989 account. For basic profile details, you can update these directly from your account settings panel after logging in.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (see Section 8).
• Right to Restrict Processing: Request that pkr989 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to Data Portability: Request a machine-readable copy of the personal data you have directly provided to pkr989, for transfer to another service provider where technically feasible.
• Right to Object: Object to pkr989 processing your personal data on the basis of legitimate interests, including for direct marketing purposes. Where you object to marketing, pkr989 will cease marketing communications promptly.
• Right to Withdraw Consent: Where pkr989 processes your data based on your consent (primarily for marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, submit a written request to [email protected] with "Data Rights Request" in the subject line. Please include your registered account username and a clear description of the right you wish to exercise. pkr989 will respond within 30 days. Where the request is complex or numerous, we may extend this period by a further 30 days and will notify you accordingly.

pkr989 may need to verify your identity before processing a data rights request, to ensure that personal data is not disclosed to or acted upon by an unauthorised party.

The pkr989 platform is strictly restricted to adults aged 21 years and above. pkr989 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the KYC process for all registered members.

If pkr989 becomes aware that personal data has been collected from a person under 21 — whether through registration fraud or any other means — that account will be immediately suspended, all associated data will be reviewed, and any deposits will be returned. The personal data of the underage individual will be deleted as promptly as legally permissible.

pkr989.org may from time to time display informational references to payment providers (such as JazzCash and EasyPaisa), game software providers, or other third parties as part of the platform experience. This Privacy Policy applies solely to data collected and processed by pkr989. It does not extend to any third-party websites, apps, or services that you may access independently.

pkr989 is not responsible for the privacy practices of third parties. We encourage you to read the privacy policies of any third-party services you interact with — in particular your payment provider (JazzCash, EasyPaisa, your bank) — to understand how they handle your data.

pkr989 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The effective date at the top of this page will always reflect the date on which the current version came into force.

Where changes are material — meaning they significantly affect your rights or how pkr989 uses your data — we will notify registered members via email to the address associated with their pkr989 account, with a minimum of 7 days' notice before the updated policy takes effect. Minor or clarificatory changes may be made without advance notice.

Continued use of the pkr989 platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must discontinue use of the platform and may request account closure by contacting [email protected].

For any queries, concerns, or requests related to this Privacy Policy — including data access, rectification, deletion, or marketing opt-out requests — please contact the pkr989 privacy team using the details below. All correspondence should be submitted in English for the fastest possible response.

Email: [email protected]
Subject Line: Privacy Policy Enquiry / Data Rights Request
Support Hours: 24 hours a day, 7 days a week
Response Time: Within 30 days for formal data rights requests; typically within 24 hours for general privacy queries

When submitting a formal data rights request, please include your registered pkr989 account username, the specific right you wish to exercise, and any relevant supporting information. This will help our team process your request as efficiently as possible. pkr989 may ask you to verify your identity before acting on any data rights request.